FREQUENTLY ASKED QUESTIONS

You probably find answers to your questions here, if not you always can contact us directly

Our Knives

Are they real knives ?

Our knives are the real replicas of the most famous CS:GO skins. Crafted with Stainless Steel, you’ll have them in your hand !

Are they sharp ?

Your choice ! All our knives are sold „sharp“, but you can choose the „dull“ option on the product page. Dull knives have the same appearance as the sharp knives, the blade is however lightly thicker and rounded.

My Order

Can I do „Trix“ with my butterfly ?

It’s knives for decorative purpose, but yes it’s possible. We advise you to choose knives with „Laser engraved“ or „Brushed metal“ Manufacturing technique (check product pages) because they are more resistant than „Factory painted“ one.

How can I pay ?

We accept payments by credit cards, PayPal and Stripe.

Can I follow my order ?

Of course, you can follow each step from your KNIFY account « here ».

Can I modify or cancel my order ?

If your order is not yet prepared, you have the possibility to cancel it from your KNIFY account or to modify it by contacting our customer service : help@knify.eu No changes are possible if your order has been shipped.

The Shipping

Where are you located ?

Our offices and warehouse are based near from Paris, all the shippings will be made from here.

When should I be delivered ?

Packages leave the day after order. Then it depends on the carrier and countries.

Do you deliver abroad ?

Of course ! We deliver worldwide.

Can I track my Shipping ?

Yes, each shipping have a Track number. This number will be sent to you by mail when your package will be given to the carrier. You’ll also be able to get the track number on your KNIFY account.

Return

How can I return my products ?

You have 30 days to send us back your order (Shipping cost will be on you). Damaged, incomplete or engraved (StatTrak & NameTag) products can’t be returned or won’t be accepted. To start the procedure, please visit this page.

Legal

Can I buy a knife ?

Yes, if you are 18 or over, which you confirm by accepting the terms and conditions during the checkout.

What do you do with my personal information?

We engage to never sell or disclose your personal information to other companies. We also won’t do sales prospecting by phone or by mail. © KNIFY – 30/08/2017